Frequently Asked Questions

Jewellery Care

We mainly work with stainless steel which is tarnish proof and good for most sensitive ears. All of our chains and earrings are stainless steel. Some charms may not be stainless steel. We also use polymer clay which is a strong and durable material. Although strong it can be broken with improper care. Store your jewellery in a safe place. Avoid showering or swimming while wearing your jewellery. Keep away from harsh chemicals or perfumes to preserve the colours. If you need to clean your jewellery, wiping it with a damp cloth and patting it dry will do the trick.

Returns & Refunds

We do not offer refunds or exchanges due to hygiene purposes. If you’ve made a mistake during your order, please contact us before it is dispatched and we will do our best to rectify it. We will remake items if your order has arrived damaged or we have sent the incorrect item. If you are eligible for a remake your item must be unused, in its original packaging, and the same condition it was received in. We may ask for proof of purchase and will require photos of the damage for return eligibility.

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